Reduce 80% processing time by digitizing post-disbursement monitoring system in banking

SeABank is one of Vietnam’s leading commercial banks, operating more than 180 branches nationwide. As part of its ongoing strategy for digital transformation in banking, SeABank focuses on applying advanced technologies to improve operational efficiency and customer experience.

One major initiative involved transforming the post-disbursement loan monitoring process, which was still reliant on Excel spreadsheets and manual workflows. These outdated methods limited the bank’s ability to scale, manage compliance, and monitor credit risk effectively.

With years of experience in banking software development in Vietnam, BiPlus partnered with SeABank to digitize this complex process—integrating a smart, automated monitoring system into the bank’s SeAOps platform.

The challenge: Outdated tools and complex business logic

Despite SeABank's strong focus on technology, the team managing loan supervision after disbursement faced serious obstacles:

• Manual workflows using Excel made tracking tasks slow and error-prone.
• No reminder system led to missed recurring tasks and overdue reviews.
• Existing systems were unstable and failed to meet business team needs.
• Loss of knowledge due to staff turnover and discontinued relationships with the previous development partner.
• Complex business logic in loan supervision made digitalization even more difficult.

Therefore, SeABank needed a technology partner who could understand the intricacies of banking operations and deliver a scalable, future-ready solution.

Our solution: A centralized, smart Monitoring System

BiPlus developed the post-disbursement loan monitoring system, designed specifically to solve SeABank’s challenges. We delivered a centralized and intelligent platform as part of a broader effort in banking digitalization.

Key features included:

• Centralized management system: Integrated into SeABank’s existing SeAOps platform, replacing scattered Excel files.
• Smart task reminders: Automatically triggered pop-ups for all upcoming or overdue supervision tasks.
• Role-based access control: Clearly defined permissions for both administrators and end users.
• Collateral tracking: Track the legal status, monitor supplementary documents, and oversee the progress and valuation of assets to be formed in the future.
• Automated evaluation cycles: System-generated periodic reviews based on rules or configuration, reducing manual effort.
• Resolution condition monitoring: Develop a system to track resolution conditions, revenue conditions, and product conditions based on the credit approval decisions.

Together, these features represent a major milestone in banking workflow automation, improving risk control while reducing staff workload.

Implementation: A strategic and agile process

BiPlus delivered the project through 4 structured phases:

1. Stabilization and cleanup

• Reviewed and classified bugs left by the previous vendor.
• Defined responsibility boundaries: BiPlus handled bugs that affect functionality and those caused by BiPlus. Bugs caused by the previous partner should be fixed by them.
• Estimated flexible timeline for bug fixing.

2. Development

• Studied the existing code and complex business logic from the previous partner.
• Worked closely with SeABank and their data sync partner.
• Built the system using Microservices, Spring Boot, Angular, Redis, and Kafka - a modern architecture supporting scalability.
• Ensured daily synchronization among BiPlus, the previous partner, and SeABank.

3. Deployment and integration

• Fully integrated the new module into SeAOps.
• Configured and migrated data from the outdated system.
• Delivered comprehensive user training to support adoption.

4. Post-launch support and maintenance

• Helped users handle edge cases and exceptions.
• Actively adapted the system based on real-world feedback.

A dedicated team of 5 BiPlus professionals, spanning backend, frontend, business analysis, QC, and product owner - worked intensively with SeABank over 9 months to complete this banking software development project.

The great impact on operational efficiency and risk control

The new post-disbursement loan monitoring system has enabled the bank to centralize, automate and systematize the internal process and led to great results:

• 80% reduction in processing time compared to the old manual process.
• 60% improvement in monitoring loan conditions.
• No more missed evaluations, thanks to automated tracking features.
• Loan condition compliance increased to 95%.
• 70% reduction in operational risk related to loan follow-up.

BiPlus is a trusted partner in SeABank’s digital transformation. The team was proactive, dedicated, and deeply committed to understanding our complex operations. After capturing our needs, BiPlus led the project with clarity and delivered practical, timely solutions.

IT Director, SeABank

Final thoughts: A trusted partner for banking digitalization

This project shows how BiPlus supports banks like SeABank through custom banking software, strong domain knowledge, and a hands-on development approach. From replacing manual systems to integrating advanced tracking and automation, our work on SeAOps is a model for digital transformation in banking.

If you’re looking to digitize core operations, improve compliance, or accelerate your digital banking roadmap, BiPlus has the expertise and proven track record to help.

Contact our bank experts!