How BiPlus helped Viettel Money x2 monthly feature and stay tuned in digital finance market

With over 10 million users, Viettel Money is one of Vietnam’s most trusted digital financial ecosystem. Developed by Viettel Digital Solutions (VDS), a subsidiary of the Viettel Group, this all-in-one financial app offers users access to digital payments, banking services, insurance, and more.

As the platform’s user base continued to grow, so did its ambitions. VDS needed to expand service offerings and deliver more features to meet user demand. However, limited release capacity, overloaded internal teams, and years of undocumented system architecture created serious development challenges.

With deep expertise in fintech app development in Vietnam, BiPlus partnered with VDS to help increase the number of features and updates delivered, within the same timelines, while strengthening system knowledge and improving collaboration across teams.

The challenges behind Viettel Money’s limited monthly updates

Despite being a leading fintech app in Vietnam, Viettel Money was only releasing two new features per month, which made it hard to keep up with user needs and market trends. Here's why:

• The existing outsourcing partner could not ensure delivering timeline.
• Internal teams at VDS lacked time and resources to review deliverables promptly.
• The 8-year-old legacy backend system had no proper documentation, making development risky and slow.
• Business teams were requesting new services, but technical bottlenecks held everything back.

To achieve their goals, VDS needed additional software development partner for fintech who is more capable and responsive, could deliver high-quality results on time.

Our approach: Fast execution, strategic collaboration for software outsourcing with BiPlus

At BiPlus, we believe that success in fintech isn’t just about writing code but about moving with precision, clarity, and trust. As an experienced Vietnamese software outsourcing company, BiPlus delivered both speed and structure. Here's how we supported VDS in scaling their fintech platform:

1. Assembling a high-performance development team

We deployed a team of 15 seasoned members, covering project management, backend and frontend development, QA, and business analysis. With deep experience in fintech systems and mobile app development, our team was able to get to work immediately. No delays, no lengthy onboarding.

2. Speed up communication time with onsite support

We didn’t wait for review cycles to slow us down. Instead of sending documents back and forth, our team were willing to conduct one-on-one sessions with VDS staff, sometimes at VDS headquarters if needed, to present and explain technical solutions in real time. This hands-on approach reduced confusion and significantly sped up decision-making.

3. Rebuilding the knowledge base from the ground up

Due to the absence of existing system documentation, we reverse-engineered and carefully documented every feature we handled. We created comprehensive, professional design archive that VDS can continue to use and build upon, reducing future risks and improving maintainability.

The results: speed, structure, and sustained growth

With BiPlus as a development partner, Viettel Money was able to make major strides in a short time:

• Feature release volume more than doubled, from 2 to 4–5 features per month.
• Review turnaround time dropped from 2 days to just 2 hours.
• Complete system documentation in professional.
• Faster collaboration, clearer architecture, and reduced dependency on legacy teams.

Key modules delivered by BiPlus:
Our team successfully developed and launched several key modules, including:

• Multi-source wallet integration.
• Bank account top-up functionality.
• A new customer support center module.
• Subscription management systems.
• A core payment engine for handling diverse funding sources.
• Third-party gateway integration.

"BiPlus is a true strategic partner. Their team took full initiative, collaborated closely with our BA and PO, and delivered beyond expectations.
Our system architects especially appreciated how BiPlus helped reduce long-term technical dependencies by designing scalable, independent modules."
IT Director, Viettel Digital Solutions

Final thoughts: A fintech software outsourcing partner that moves as fast as you desire

In fintech, time-to-market can make or break a product. For Viettel Money, partnering with BiPlus meant gaining a team that could scale fast, work autonomously, and still collaborate closely every step of the way.

If your organization is looking to speed up digital transformation, expand features, or regain momentum, BiPlus is here to help.

Get in touch with us to turn your goals into reality.