Upgrade Bitel's mBCCS app while maintaining stability for 7M+ subscribers

Bitel is one of the largest telecommunications companies in Peru, offering a wide range of services, including mobile networks, fixed-line connections, internet, television, and e-wallet solutions. As a leading provider in the Peruvian market, they are known for innovative products and commitment to delivering high-quality services to customers.

To manage subscriber information, customer accounts, sales, and customer support more efficiently, Bitel developed the mBCCS (mobile Billing & Customer Care System) application. However, after 14 years, mBCCS became outdated and could no longer handle their growing business needs and performance requirements.

Therefore, BiPlus partnered with Bitel to upgrade mBCCS. The goal was to enhance its performance, ensure stability while managing over 7 million users, and provide a more user-friendly interface.

Challenges of upgrading mBCCS, a 14-year-old application

mBCCS had become a legacy system, struggling to keep up with the company's growing demands. Upgrading such an outdated and monolithic application presented several critical challenges:

• The application's modules and code inheritance were not clearly divided, making it time-consuming and costly to upgrade.
• The legacy monolithic structure of mBCCS made it difficult to scale. It couldn't handle the increasing number of users and transactions efficiently.
• The user interface (UI) and user experience (UX) design were outdated, providing a poor experience and slowing down Bitel's employees' efficiency.
• This upgrade carried significant risks. Any disruptions or issues during the process could potentially impact millions of customers and crucial operations.

Our practical solutions for modernizing mBCCS

To develop an enhanced version of mBCCS with a flexible and user-friendly interface, ensuring fast and seamless processing, BiPlus had:

• Assembled a team of 10 experienced mobile professionals with a strong background in designing and upgrading telecom legacy systems.
• Used new Android technologies including Auto Building and RX Android to speed up the time-to-market while maintaining overall stability and performance.
• Followed SOLID principles to increase scalability, ease of upgrades, and the ability to accommodate changing business needs while maintaining system stability.
• Implemented UI/UX solutions to revamp the application interface, making it more modern and user-friendly, and reducing response time.

Our process for seamless delivery in 6 months

• Analysis and design: BiPlus conducted meetings with Bitel to understand their requirements, goals, and desired functionalities. Based on this information, we provided solutions for user interfaces, databases, business processes, and system integration.

• Development: Our development team coded and built application features using optimal technologies and frameworks. This process followed Agile methodology, ensuring flexibility throughout.

• Testing and bug fixing: We conducted comprehensive automated and manual testing to ensure stability, high performance, and quality. Any identified errors or issues were promptly addressed and resolved.

• Deployment and support: BiPlus provided support for deployment across various environments, such as test, UAT, and production to ensure the application operated smoothly. Additionally, BiPlus offered ongoing support in resolving any post-transfer issues.

The great results from upgraded mBCCS app

By leveraging our expertise and implementing comprehensive solutions, we not only modernized the application but also delivered tangible benefits that positively impacted Bitel's operations and business growth. Through our efforts, we had:

• Ensured high performance and minimized downtime while maintaining the stability of the old system.
• Optimized the application structure, enabling easier and faster upgrades to meet Bitel's growing business requirements.
• Contributed to a significant growth of 30% per year for Bitel.
• Enhanced user experience and improved employee efficiency by:
  • Delivering a fresh and modern interface.
  • Significantly reducing waiting time from 3-5 seconds to immediate responses.
  • Incorporating UI animations to provide a smooth and comfortable experience.
  • Offering more detailed reports with a centralized structure, making it easier for managers to locate and track results.

Mr. Son, head of Bitel's tech department, said:

"mBCCS is a crucial application for every employee at Bitel, it helps us on the road of becoming the leading telecommunications network and ICT company in Peru."

Modernize legacy systems to unlock your full capabilities in this fast-paced telecom market

The successful upgrade of Bitel mBCCS application demonstrates the benefits of modernizing legacy systems, particularly in complex and fast-grow industries like telecommunications.

By leveraging our deep industry knowledge, and Agile approach, we not only revamped the user interface and experience but also optimized the application's structure for scalability and ease of future upgrades.

If you want to modernize your legacy systems, streamline operations, or drive digital transformation, don't hesitate to contact us!