Unlocking Success: How Mobile Payments Empower SEA Retailers

The Southeast Asian (SEA) retail industry is undergoing a transformative phase, driven by shifting consumer preferences and digital technologies. With projected retail sales of $1.38 trillion by 2023 (according to a recent eMarketer’s report [1]), businesses in the region have immense growth opportunities. Data-driven insights are crucial, a study conducted by Deloitte [2] revealed that …

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Cloud Capacity Management: Tackling Scalability Challenges

IT Director / By Winston T

In today’s rapidly evolving digital landscape, organizations face the challenge of meeting ever-increasing demands for scalability in their cloud capacity management. As an IT director, it is crucial to understand the impact that scalability challenges can have on your organization’s performance, efficiency, and overall growth. This article delves into the world of cloud capacity management, …

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Chatbots in healthcare: Enhancing patient care

Chatbots in Healthcare: Innovating Patient Care with AI Technology

Customer and IT Services, Business Analyst, CIO, IT Director / By Winston T

As the healthcare industry continues to adopt new technologies, chatbots are emerging as a game-changing tool. They are improving the efficiency of healthcare systems and streamlining the patient experience. With the potential to reduce costs and improve patient outcomes, chatbots are rapidly becoming a valuable asset in the healthcare industry. This article will explore the …

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Benefits of chatbot in banking: Advantages galore

Customer and IT Services, IT Manager / By Winston T

As technology continues to advance, chatbots have become an increasingly popular tool in the banking industry. Chatbots are computer programs that use artificial intelligence to simulate human conversations. They can assist customers in a variety of tasks, such as answering questions, providing information, and completing transactions. In this article, let’s dive into the most significant …

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Future outlook: Will customer service be replaced by robots?

Customer and IT Services, IT Manager / By Winston T

As technology continues to advance, the debate over the role of AI in customer service is more important than ever. Will customer service be replaced by robots? In this article, we explore the potential benefits and limitations of using robots and AI systems in customer service interactions, and whether a hybrid model of customer service …

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Chatbot failure: Common mistakes & How to avoid

Customer and IT Services, CIO, IT Manager / By Winston T

While chatbots have become increasingly popular tools for businesses looking to improve customer engagement and streamline operations, they can also present a number of challenges. Chatbot failure can result from a variety of issues, including poor design, limited functionality, and an inability to meet customer needs. In this article, we’ll explore some of the most …

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Categorize benefits of chatbots for your business insight

Customer and IT Services / By Winston T

With the increasing demand for optimized and streamlined customer support, chatbots have become a vital component to delivering high-quality customer service in today’s competitive business landscape. How can your business profit from the benefits of chatbots? Does it even merit the effort? Let’s explore what a chatbot can do for you and how to get …

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Application as a Service: Everything you need to know

Application, CIO, CTO, IT Director / By Winston T

Applications are deployed in an environment that is constantly evolving. Applications are becoming a key source of differentiation for the modern organization as digital transformation transforms it. Organizations may improve network and application security, increase performance, maintain availability, and gain visibility into the behavior and health of their apps with the aid of application services. …

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Review top 15 chatbot companies: services and expertise

Customer and IT Services, CIO, IT Manager / By Winston T

As chatbots continue to transform the way businesses engage with customers, looking to use chatbots to enhance customer engagement and streamline operations is crucial for success. But how can your business choose the right chatbot development company? In this article, we have compiled a list of top 15 chatbot companies in 2023, including their services …

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SaaS Architecture: An appealing fit for a serverless model

Customer and IT Services, Software Development Manager / By Winston T

The automation of customer relationship management, human resource management, project timeline monitoring, and other business activities is currently a top priority for modern enterprises and business users. SaaS applications, often known as software as a service, are useful in this situation. And when it comes to the design of software as a service, the phrase …

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Author name: Winston T